History

The ITDN was formed in 1985, to provide a voice within the Tyre Industry for the independent tyre distributor.

In 1999 ITDN opened a dedicated 24 hour call centre. Seven years later, due to the success and expansion of the Association, we moved to purpose built headquarters which incorporated both the call centre and the administrative sectors of the business.

Since 2001 we have been running a National Fleet management operation, thereby increasing the volume of work offered to the membership. Our call centre also handles work from Michelin Breakdown Assist and Bridgestone Truck Point which has resulted in creating a highly successful partnership.

We run a central billing function which offers in itself the benefits of a streamlined invoicing and accounts system. Our friendly and efficient staff are always on hand to aid our members with any queries or concerns that they may have.

ITDN Head Office

The Okehampton site has been purposely built for ITDN. One side of the building houses the administration function whilst the other is occupied by the call centre.

The building was completed in November 2007 and has been equipped with comprehensive phone systems, wall monitors, high performance servers and systems. There is also a boardroom, where training and presentations can be held. The call centre is operational 24 hours a day 365 days per year.

Members

The ITDN has gone from strength to strength and has developed a membership of more than 500 independent tyre dealers. These members benefit from the long standing commitment to high service standards and customer care that acts as the fundamental basis of the ITDN. We offer a prompt, professional and reliable breakdown service to all our members and their customers 24 hours a day, 365 days a year both in the UK, Northern Ireland and in Europe.

Map detailing all the ITDN supplying members throughout the UK and Northern Ireland.