Welcome to our Team

Our dedicated team of highly experienced staff are always ready to take your call all day, every day. All our staff at ITDN are multi skilled in both the call centre and administration tasks. Meaning we always have more than enough staff ready to answer your call and deal with your breakdown or query. In fact, in 2020, all calls on average were answered in 20 seconds or less.

The call centre is fully equipped with the most up to date phone systems, wall monitors and has backup systems in place such as an emergency generator, uninterruptible power supplies and cloud based servers. We can guarantee to always be at the end of the line even in the event of any unplanned interruptions.

History

The building, purpose built, now incorporates both the Administation and Call Centre operations under one roof. In 2009 our online system "Interactive" went live. Enabling members to view live breakdown data as well as having easier access to documents such as copy invoices. As of 2020, the ITDN is now the largest it has ever been, employing over 40 members of staff and assisting with a record number of breakdowns each month.

Our Team

Below are the experienced individuals that make up the ITDN team.

CALL CENTRE

Pete - Manager
Joined in 1999

Jay - Supervisor
Joined in 2003

Barry - Supervisor
Joined in 2008

Carol
Joined in 2007

Becky
Joined in 2007

Liz
Joined in 2007

Sharon
Joined in 2007

James
Joined in 2010

Derek
Joined in 2011

Dan
Joined in 2011

Sion
Joined in 2014

Dawn
Joined in 2014

Tara
Joined in 2015

Steve
Joined in 2015

AJ
Joined in 2015

Kerry
Joined in 2016

Bal
Joined in 2016

Chris
Joined in 2016

Debbie
Joined in 2017

Beth
Joined in 2018

Colin
Joined in 2018

Dom
Joined in 2018

Christine
Joined in 2018

Harrison
Joined in 2019

Steph
Joined in 2020

Brad
Joined in 2020

Vicki
Joined in 2020

Richard
Joined in 2021

Sarah
Joined in 2021

Kate
Joined in 2021

Administration

Sarah - Ops Manager
Joined in 2005

Jack - Supervisor
Joined in 2007

Sam
Joined in 2008

Brad
Joined in 2018

Laura
Joined in 2018

Lin
Joined in 1995

Wendy
Joined in 2004

Sarah
Joined in 2016

Accounts

Jamie - Financial Controller
Joined in 2008

Sue - Credit Controller
Joined in 1990

Vicky - Accounts Controller
Joined in 1999